Remote Access Policy

At Egeeks Technology Services we understand the importance of privacy and the security of your data.

This Remote Access Policy establishes guidelines and procedures for Egeeks Technology Services’s personnel when remotely accessing clients’ computer devices to provide technical support. The policy aims to ensure the security, confidentiality, and integrity of client data and systems.

• This policy applies to all Egeeks Technology Services employees and contractors who may require remote access to clients’ computer devices for technical support and troubleshooting.

• The Client agrees to allow the Service Provider’s technicians remote access to the Client’s computer system for the purpose of providing IT support, troubleshooting, and maintenance.

• Only authorized personnel with proper training and clearance from the IT Technical support Team are permitted to access clients’ computer devices remotely. Access permissions will be granted based on job responsibilities and the principle of least privilege.

• All remote access connections must be established using secure methods, such as Virtual Private Network (VPN) or other approved encrypted channels.
  Multi-factor authentication is mandatory for all remote support sessions.

• The Client understands and agrees that remote access will only be initiated with explicit consent from the Client. The Client has the right to deny or terminate remote access at any time during the support session.

• The Service Provider agrees to implement security measures, including but not limited to encryption and authentication, to ensure the confidentiality and integrity of the remote access session.

• The Client agrees to cooperate with the Service Provider’s technicians during the remote support session.

• The Client agrees to inform the Service Provider of any changes or updates made to the computer system by the Client or other parties.

• The Client agrees to take appropriate measures to back up important data before initiating remote support sessions.

• All remote support sessions will be logged and monitored for security purposes. Logs will be maintained to record remote access activities, and regular reviews will be conducted.

• Personnel must respect client privacy and confidentiality. Client data accessed during remote sessions should be treated with the utmost confidentiality and not copied or transferred without explicit client consent.

• Client devices should have up-to-date antivirus software and security patches installed. Personnel must report any security vulnerabilities identified during remote sessions to the IT Technical Support Team.

• The Client acknowledges that the Service Provider is not liable for any data loss, system damage, or other issues arising from the remote support session. The Service Provider will make reasonable efforts to avoid any disruptions or damages during remote access.

• The Client has the right to terminate the remote access session at any time. The Service Provider will disconnect immediately upon the Client’s request.

• Any suspected or confirmed security incidents related to remote access must be reported immediately to the IT Technical Support Team. A process should be in place to promptly address and rectify any unauthorized access or potential data breaches.

• This policy will be reviewed and updated regularly to ensure its effectiveness and compliance with legal and industry standards.